FAQ
FAQ
1.What products do we provide?
   We custom medals, challenge coins, belt buckle, lapel pins, cufflinks, bottle opener, tie clip, stud earrings, Car Emblem, dog tags, necklace, key chain, ring, Fidger Spinner, ribbon, embroidery, silicone bracelet, etc.

2.what information you need provide for the quotation?
   Materials, thickness, size, quantity, process, design drawing, plating, accessories, packaging, p antone color number, etc.

3.Types of raw materials
   Brass, iron, stainless steel, zinc alloy, aluminum, etc.

4.What are the techniques?
  Soft ename, hard enamel, nips board, offset printing, 3D, hierarchy,silk- screen printingdie struck etc.

5.What format of design drawings do we accept?
   Vector graphics are the best choice. Like Ai, PDF,CDR, both ok. If you only have JPG,PNG format, our cost will maybe higher, because we need to spend more time dealing with this design.

6.Tpes of plating
   Gold/antique gold plating, nickel/antique nickel plating, silver/antique silver plating, bronze/antique bronze plating, copper/antique plating, black nicel plating, doble plating, triple plating etc.

7.Types of accessories
  Butterfly cluthc, rubber clutch, Deluxe clutch, Splayed buckle, jump ring, bead chain, card backing, safty pin,  long clasp pin, magnet etc.

8.Types of Packing
 Poly bag, pvc bag, opp bag, plastic box, Velvet box etc.

9.Other Options
 Transparent color, glitter, glow in the dark, expoy etc.


10.Could you provide me sample before placing order?
Of course, if it is the stock products, the samples will be sent within 2 days, if customized products, they will be sent within 7 days.

11.What is the MQQrder quantity (MOQ)?
In general, the MOQ is 100pcs/per design. And we will be       happy to quote you on any other quantity you may need.

12.What is your production lead time?
Production lead time depends on production process and order quantity. Normally the sample lead time is within 7days, and mass production lead time is 7-15days.

13.How about the samples policy?
We can provide free samples. However, you have to pay mold cost and freight.

14.Can you make my designs?
Of course, please feel free to send us your pictures. If necessary, we can keep your designs be protected under law.

15.How could I pay my order?
Paypal, Western Union, T/T and Alipay.

16.Which delivery style is available?
FEDEX, DHL,UPS and TNT

17.How to deal with the quality problems?
Situation one : If our negligence and responsibility, we will give you a free redo or full refund
Situation two: If it is your responsibility , we will help you to redo it, but you will have to pay again.
TOP